Kanes Furniture
Kanes Furniture Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Kanes Furniture has 1.7 star rating based on 93 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Manager handling the issue, Customer service and lack of communication and delivery, Initial salesperson.
Cons: Bad customer service, Does not stand behind their defective product, Totally dissatisfied.Recent recommendations regarding this business are as follows: "Do Not Shop at Kanes", "Don’t shop at Kane’s furniture store they rob your money and have poorly constructed mattress also they think they have all the answers but will not investigate the issue zero customer service skills zero!$", "Don't buy from KANE'S!", "DO NOT BUY FROM HERE", "Find out what your furniture is made of before you buy it this stuff is absolute junk".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Kanes Furniture has 1.7 star rating based on 93 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Manager handling the issue, Customer service and lack of communication and delivery, Initial salesperson.
Cons: Bad customer service, Does not stand behind their defective product, Totally dissatisfied.Recent recommendations regarding this business are as follows: "Do Not Shop at Kanes", "Don’t shop at Kane’s furniture store they rob your money and have poorly constructed mattress also they think they have all the answers but will not investigate the issue zero customer service skills zero!$", "Don't buy from KANE'S!", "DO NOT BUY FROM HERE", "Find out what your furniture is made of before you buy it this stuff is absolute junk".
Most users want Kanes Furniture to offer a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Misleading
Bought a couch while setting on the electric model I was buying. What they delivered was a different fabric and manual recline.
Sales person stood rite in front of me and told me of a promotion for the couch I was sitting on and thought it was the one I was getting.. I would never buy a couch that I didn't sit on! Price was misquoted and scam all the way! I should have had my phone to record the conversation!
Of course kanes sides with the 2 employees! I will never deal with kanes again! It's not the x 2 or 3 hundred dollars that is in question here I would gladly pay the difference but,it was the smart *** manager Henry questioning what I was saying! Was friends with Michael blocker for years and I should have gone to his store in ocala, I would have never been treated this way!
Kanes furniture is over my house and now it repulsed me to look at it. Never shopping at kanes and if I were you I would shop somewhere else!
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Verified ReviewerUnsatisfied customer
I received a message saying they needed my phone number and address and that was the end of it! No one Called me.. Kanes Furniture Has Lost a Loyal Customer
- Not good at problem solving
Preferred solution: My furniture fixed
User's recommendation: Do Not Shop at Kanes
Customer complains
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Orlando, FloridaThey don’t know what they are doing total *** lack of reviewing the paperwork and problems
- All bad no knowledge of the issues
Preferred solution: Full refund
User's recommendation: Don’t shop at Kane’s furniture store they rob your money and have poorly constructed mattress also they think they have all the answers but will not investigate the issue zero customer service skills zero!!!!!!!!!!!$
FURNITURE NEVER RECEIVED
I placed an order with Kanes Furniture back in October for a bedroom set, showed the transaction was pending on my Kanes furniture card and I rcvd a confirmation email. Here we are in June and I never received my order.
I asked about my order in February and they never found it. After 3 weeks of speaking to web sales, supervisors and IT they said there was a glitch and my order was never received. I requested that the furniture be price matched to what it was 9 months ago as it is about $700 difference I requested free shipping and 20% off for this inconvenience, horrible customer service and 9 months of no furniture.
I was told the only thing they could do was price match to what I had originally purchased the furniture for, is that supposed to help me, how is that assisting me in anyway with not receiving my furniture in 9 months 3 straight weeks of reordering the same furniture and countless calls and emails with absolutely no help. I will never ever purchase furniture from this company again!
Preferred solution: I have ordered a different bedroom set and they need to compensate me for my time and troubles with this horrible customer service
User's recommendation: DO NOT BUY FROM HERE
Broken and stranded!
I purchased a love seat and a sofa just less than 1 year ago and had it delivered to the house I lived in at that time. Flash forward <1 year later and I have since purchased and moved into another home.
The love seat I purchased has a motorized recliner and head rest, the back of the seat has broken, obviously structurally, and now protrudes into my midsection making it painful to sit in. I contacted the warranty department, sent them all of my documents and they told me that since it was within the 1 year period I needed to contact the store, which I did and was told that since I moved my warranty is now null and void since there was the "possibility" that I broke it in the move. Hmmm... that means that there is still the possibility that it was not and it was actually a manufacturer's error!
But you all know that does not matter, you assume all of the risk no matter what because they have it printed on the back of the sales ticket. Another case of take the customer to the cleaners and assume no possibility of risk. I read the back of the sales ticket and can't find any reason why they could be held liable for anything based on all of the conditions!
Don't buy from Kane's, you will throw away $3k within a year and won't see any recourse! Oh, by the way, the couch was fine for 5 months after the move, reason to believe that it wasn't due to the move but that really doesn't matter!!!
- Open on the 4th of july
Preferred solution: Replace or repair the back of the loveseat!
User's recommendation: Don't buy from KANE'S!!!!!
Ordered & Paid For Dining Room Table Over 1 year Ago Still Have Not Received
Preferred solution: I would like my table delivered to my even if it has to be floor model from one of the stores
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Fort Myers, FloridaWrong furniture piece delivered
We had furniture delivered 12/17/2021. One of the pieces is the wrong side we ordered.
The same wrong piece delivered had a black mark on it that was on it and could see undered the plastic before it was even unwrapped. We actually video the couch being unwrapped and can visually see the black mark underneath the packaging before it was even removed which is on a video luckily. Fortunately the wrong price delivered is the same one that have the mark. We have called customer service including text with the sales rep.
She has not been available to resolve the matter. Was told we need to deal with the sales rep but they have been out for emergency or off that day. I have also spoke to customers service and they have some notes on the account regarding concerns and need correct piece delivery ASAP.
Please contact me to resolve this matter right away please. Thank you.
Preferred solution: Deliver product or service ordered
Change delivery date
Preferred solution: Call me to reschedule
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPiece of junk
Preferred solution: Let the company propose a solution
User's recommendation: Do not buy from their assortment of junk
The furniture I bought is junk
User's recommendation: Find out what your furniture is made of before you buy it this stuff is absolute junk
Finish is coming off bedroom furniture. All power recliner switches not working
- Location
- Totally dissatisfied
User's recommendation: Go somewhere else
Very pissed
Well apparently I picked out furniture that didnt fit my house I admit I need the wrong choice but after they put it in the house and I saw the way it looked I was very very much disappointed in my decision I called them right away and told Adam if I can just exchange it they told me they would have to charge me a 20% restocking fee and I was more than glad to pay for my mistake then when I went in to look for another site all I got was a group of people just gossiping and looking at me making me feel very uncomfortable for picking out furniture I did not like I just feel like if you were going to pay that much money for furniture and you have to love it and no its not their fault that I felt like I was being punished by the Brandon location Or making a bad choice
- Does not stand behind their defective product
Preferred solution: Let the company propose a solution
User's recommendation: I don’t recommend going to the one in Brandon they’re very rude
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Miami, FloridaBait and switch tactic
User's recommendation: Ask all the questions
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Melbourne, FloridaRating a 1 for service
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t go here
Order
Preferred solution: Let the company propose a solution
User's recommendation: Do not go to this store especially if you have to have contact with Amanda at the desk. The younger girl and Michelle are amazing customer service representatives!!
About
Kanes Furniture is a narrow-specialized company that focuses on selling furniture. The company took its start in 1948. Its head office is located in Florida. The corporation mainly operates in Canada and United States. Kanes Furniture offers a broad selection of products such as bedrooms, mattresses, armchairs, desks, sofas and many more. In addition the company sells office furniture: office cabinets, bookcases and office chairs. The company offers a wide selection of youth mirrors, nightstands, chests and bunk beds. Kanes Furniture provides warranty for all products and gives free online consultations.
Kanes Furniture is ranked 527 out of 2284 in Furniture and Decor category
USA
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