Kanes Furniture
Reviews and Complaints
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Verified Reviewer | Valrico, FloridaGo somewhere else.
No font buy there watch your Warrenty
- Warranty and customer service
Preferred solution: Let the company propose a solution
Do not rely on drlivery
Preferred solution: Let the company propose a solution
Never buy at kanes
- Cheap prices
- Inferior product sold
Preferred solution: Replace 3 chairs
The dining table I bought from you most of the chaires brook down
Preferred solution: Price reduction
Communication
- Customer service and lack of communication and delivery
- No pros
Ripoff store
- Totally dissatisfied
- Does not stand behind their defective product
- Misleading advertising
Preferred solution: Let the company propose a solution
We bought a recliner after sitting in the perfect showroom floor model. After getting the showroom floor copy home. About 50% of quality was missing. Back to the store, floor model was better.
The warranty is a big LIE!
The worst customer service ever!
We furnished our house from them last year and we purchased an warranty on every single piece and this warranty is supposed to cover anything for 3 years especially if it’s a defect of manufacture!
We called their customer service on August 17 to inform them that the sectional living room started to be very uncomfortable, it became sagging and sinking in some place and bumpy in other place.
They sent us an inspector a week after and he took pictures and he admitted that it’s something we are not responsible of which is the spring coil is very bad and in such a case Kane’s has to exchange it with something else since it’s still in the 3 years warranty. We got a call back today from Kane’s and they refused to exchange with something else saying that the warranty applies only on wood!!!!
It’s really ridiculous!!
I have problem in my back, scoliosis, herniated desk and a sciatica, so I started to avoid sitting on it at all as i noticed that it really increases my pain every time I sit on it, I went to my chiropractor and had some X-rays showing that my scoliosis curve is increased and I’m sure it’s because of this sofa.
My chiropractor advised me to avoid sitting or laying down on a sagging or bumpy cushions! So now, I either have the choice to threw it away or keep grab a comfy chair to sit on it!!!
If needed, I’ll post picture of my X-ray and the sagging sofa, the invoice and the warranty.
And I’ll advice everyone to deal with Kane’s and if someone has to buy something from them then to do not get fooled and buy the extra warranty as it’s a big LIE!
Really disappointed and not recommended at all!
- Warranty and customer service
Preferred solution: Full refund
Can’t pay
WORST EXPERIENCE IN AMERICA
- Good quality
- Terrible return policy
Preferred solution: Full refund
Pissed off customer
- Bad quaility
Preferred solution: Full refund
Bought a power,messaging, reclining sofa
Our sofa was delivered beginning of May, 2019. We noticed that on the middle section, there was a hard spot.
I called the following Monday, and explained what was going on.. The lady said someone would come out.
Service man came out and took pictures,said someone from Kane's will call me.Middle of May Destiny called and said they determined it was glue from the manufacturer, and they would have to order the middle section and have it delivered.
I waited and Middle of June( one month) later, I called to see what the progress was.. I spoke to Todd, he said that the part had been ordered, I explained it was not a part, but a full middle section.. He stated that is what the notes said I asked him how long..
Then he said it would be delivered by Fed-Ex.. I said again, it is the middle section of a sofa, someone from Kanes' would have to bring it and set it up..So now we are in July and still no word.. This is getting ridiculous..I would like to know the status.
This was paid for in full..If I was making payments. I guarantee something would be done quicker.
Please let us know what is going on.
Daniel and Debbie Rhoades
E-mail--shagapita1@***.com Cell#-407-928-****
Preferred solution: Deliver product or service ordered
Brought 2 bedroom sets paid 5200 cash had to wait for 2 weeks to ger it and guess what it came with roachs
London Cocktail Table collapsed because bad wood
- Manager handling the issue
- Gm talks very rude and have zero customer service skills
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