I purchased a "leather" couch from Kane's Furniture and also purchased the UV3 insurance from Kane's. Within one month, little chips of leather were peeling off all around the couch, even on areas which are not sat on.
I contacted Kane's immediately. Kane's sent UV3 out to evaluate the problem and they deemed it was not an issue that would be covered under warranty. I have been contacting them for over 6 months regarding this issue... I was told by a manager that he was contacting Kane's and they would hopefully resolve the problem.
I just called yesterday to check back in and spoke to another manager who told me that this issue was caused by me...I had another leather couch for 15 years before I purchased this couch and never had any issues.
Do not purchase from Kane's. Purchase from a quality furniture company who stands behind their furniture.
Product or Service Mentioned: Kanes Furniture Sofa.
Reason of review: Bad quality.
Monetary Loss: $4000.