Zero Customer Service. Told me three times, "we will call you", but never did. They gave me a July 2nd, 2:30-6pm, delivery window. With no courtesy phone call, they showed up at 7:28pm and of course, we were no longer home. July 3rd, I called them at 10am the next day...Read more
I didn't like
- Customer service
If you want to have the furniture you purchased in your home do not go to KANES! We ordered furniture 3 months ago and never got full order delivered. I called multiple times to the store, they finally gave me temporary floor sample so I shut up and dont say anything....Read more
I didn't like
- Misleading advertising
- Delivery promise
- Totally dissatisfied
Kanes Furniture - Warranty
Kanes has a life time warranty. 2 of the motors quit in our recliners. And they won't honor it. I will be posting this on facebook. Do not buy from this company the warranty they offer is a scam. And they use it to sucker people i .
Kanes Furniture - $900.00 couch total garbage in 5 years
Purchased a $900.00 supposed leather power recliner couch in 2012. Obviously the sales person lied about couch being leather to make the sale. It started peeling a year ago and is now just garbage. Kane’s advised their LIFETIME warranty does not cover peeling or anything relating to the surface of the couch. I WILL NEVER PURCHASE ANYTHING FROM KANE’S AGAIN.
They did it again! They lie, lie, lie! I was given a price for a floor model sofa. I returned an hour later and the price jumped 175.00. Nobody knows what they’re doing! The floor model was 899.99. They took off 200.00. They were running a 25% off sale, so the...Read more
I wouldn't send my worst enemy to Kane's to buy furniture. We spent $2100 on two new couches with a corner piece and they sold us on the electric recliners. We bought them in January and within a month two of the end recliners broke. A repair person came out not to...Read more
I recently purchased a sofa from Kanes in Lakeland Florida, I paid the unbelievable $120.00 delivery fee to have them tell me that “I do not dictate to them when they deliver”, because they cannot seem to deliver the sofa at a time that is convenient for me. I work I...Read more
I returned the first chair of which I paid them in full to the tune of $846 and some cents. Went back to the store and decided on a smaller chair which they delivered. Well the difference in the price of the two chairs was $100.00, the smaller one was less. This chair...Read more
Kanes Furniture - Poor Customer Service
Wonderful in the store, but if there is a problem forget it. No help at all.
I don't remember the brand I purchased at Kanes but the story is identical. The color disappears from use and when I contacted Kanes about their lifetime warranty I was told it only applies to structural issues. Apparently quality can be crap as long as it is put...Read more
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