Purchased a sofa in 2015 and was sold on the faux leather fabric because ours sales rep told us it was proven to hold up better than real leather. We were also told that should there ever be a problem there was a lifetime warranty. In less than 3 years the fabric...Read more
I didn't like
- Does not stand behind their defective product
Kanes Furniture - Shipping
Shipping cost too much for 5 min away!!! I can walk to store from house.but i dont have a truck to pick it up in they wanted 120 bucks to deliver!!
Zero Customer Service. Told me three times, "we will call you", but never did. They gave me a July 2nd, 2:30-6pm, delivery window. With no courtesy phone call, they showed up at 7:28pm and of course, we were no longer home. July 3rd, I called them at 10am the next day...Read more
I didn't like
- Customer service
If you want to have the furniture you purchased in your home do not go to KANES! We ordered furniture 3 months ago and never got full order delivered. I called multiple times to the store, they finally gave me temporary floor sample so I shut up and dont say anything....Read more
I didn't like
- Misleading advertising
- Totally dissatisfied
- Delivery promise
Kanes Furniture - Warranty
Kanes has a life time warranty. 2 of the motors quit in our recliners. And they won't honor it. I will be posting this on facebook. Do not buy from this company the warranty they offer is a scam. And they use it to sucker people i .
Kanes Furniture - $900.00 couch total garbage in 5 years
Purchased a $900.00 supposed leather power recliner couch in 2012. Obviously the sales person lied about couch being leather to make the sale. It started peeling a year ago and is now just garbage. Kane’s advised their LIFETIME warranty does not cover peeling or anything relating to the surface of the couch. I WILL NEVER PURCHASE ANYTHING FROM KANE’S AGAIN.
They did it again! They lie, lie, lie! I was given a price for a floor model sofa. I returned an hour later and the price jumped 175.00. Nobody knows what they’re doing! The floor model was 899.99. They took off 200.00. They were running a 25% off sale, so the...Read more
I wouldn't send my worst enemy to Kane's to buy furniture. We spent $2100 on two new couches with a corner piece and they sold us on the electric recliners. We bought them in January and within a month two of the end recliners broke. A repair person came out not to...Read more
I recently purchased a sofa from Kanes in Lakeland Florida, I paid the unbelievable $120.00 delivery fee to have them tell me that “I do not dictate to them when they deliver”, because they cannot seem to deliver the sofa at a time that is convenient for me. I work I...Read more
I returned the first chair of which I paid them in full to the tune of $846 and some cents. Went back to the store and decided on a smaller chair which they delivered. Well the difference in the price of the two chairs was $100.00, the smaller one was less. This chair...Read more
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