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I contacted Kanes to try to redeem the warranties that I purchased. They informed me that even though the finish was literally peeling off the couch, that the warranty didn't cover it, nor did the class action lawsuit that should have. Shady and sheisty, They've lost a...
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1.6
I liked
  • Initial salesperson
I didn't like
  • Anything else
#1399601
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Kanes Furniture - Orlando

Not happy with the Transformer couch
#1385210
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I bought a couch 3 months ago. It has power headrest, power lumbar, and power recliner. The seat cushion has broken down so much the lumbar is now in the middle of anyone's back who sits there. I had a technician look at it and he even said others have had the same...
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2.2
I didn't like
  • Does not stand behind their defective product
#1380119
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Kanes Furniture - They don’t stand behind their products no matter what they tell you.
Kanes Furniture - They don’t stand behind their products no matter what they tell you.
Kanes Furniture - They don’t stand behind their products no matter what they tell you.
Kanes Furniture - They don’t stand behind their products no matter what they tell you.
Purchased a sofa in 2015 and was sold on the faux leather fabric because ours sales rep told us it was proven to hold up better than real leather. We were also told that should there ever be a problem there was a lifetime warranty. In less than 3 years the fabric...
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1.0
I didn't like
  • Does not stand behind their defective product
#1334359
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Kanes Furniture - Shipping

Shipping cost too much for 5 min away!!! I can walk to store from house.but i dont have a truck to pick it up in they wanted 120 bucks to deliver!!
#1327321
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Kanes Furniture - Zero Customer Service
Zero Customer Service. Told me three times, "we will call you", but never did. They gave me a July 2nd, 2:30-6pm, delivery window. With no courtesy phone call, they showed up at 7:28pm and of course, we were no longer home. July 3rd, I called them at 10am the next day...
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1.0
I didn't like
  • Customer service
#1296913
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If you want to have the furniture you purchased in your home do not go to KANES! We ordered furniture 3 months ago and never got full order delivered. I called multiple times to the store, they finally gave me temporary floor sample so I shut up and dont say anything....
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I didn't like
  • Totally dissatisfied
  • Delivery promise
  • Misleading advertising
#1289476
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Kanes Furniture - Warranty

Kanes has a life time warranty. 2 of the motors quit in our recliners. And they won't honor it. I will be posting this on facebook. Do not buy from this company the warranty they offer is a scam. And they use it to sucker people i .
1.0
Details
Customer service
Reliability
Staff
Warranty
#1264334
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Kanes Furniture - $900.00 couch total garbage in 5 years

Kanes Furniture - $900.00 couch total garbage in 5 years
Purchased a $900.00 supposed leather power recliner couch in 2012. Obviously the sales person lied about couch being leather to make the sale. It started peeling a year ago and is now just garbage. Kane’s advised their LIFETIME warranty does not cover peeling or anything relating to the surface of the couch. I WILL NEVER PURCHASE ANYTHING FROM KANE’S AGAIN.
1.7
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1250755
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Kanes Furniture - Horrible liars!
They did it again! They lie, lie, lie! I was given a price for a floor model sofa. I returned an hour later and the price jumped 175.00. Nobody knows what they’re doing! The floor model was 899.99. They took off 200.00. They were running a 25% off sale, so the...
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1.0
#1229387
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