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Kanes Furniture - Poor Customer Service

Wonderful in the store, but if there is a problem forget it. No help at all.
1.9
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1193822
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I don't remember the brand I purchased at Kanes but the story is identical. The color disappears from use and when I contacted Kanes about their lifetime warranty I was told it only applies to structural issues. Apparently quality can be crap as long as it is put...
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#1193441
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I just want to mention and leave a comment about my experience with Kanes Furniture. My wife and I purchased about two years ago two white reclining sofas. A manual one and an electric one. We loved the sofa immediately. It was gorgeous. We were told by the...
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Anonymous
Juan Carlos Tafur Mejia

The issue was never resolved. I was never contacted by no one to ask me how this can be solved. This is defenetely the worst company ever and that one that I had the worst exp...

Anonymous
1da

Thank you as l was about to go pay for my recliner and l too was told it was leather. I went online aTo find out its a faux leather fabric. It was 2600.00 on sale for 1600.0...

1.1
I didn't like
  • Totally dissatisfied
#1171973
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About 3 years ago, we purchased a dining room table and 4 "leather" chairs. We're only here 4 months of the year and my husband sits in a wheelchair. Two of these so-called leather chairs are peeling and We find the leather all over the floor. The other 2 chairs are...
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2.0
#1159643
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How sad. The product is fine and the values are good but the salesman that we had the misfortune to be dealing with was useless. He was unprofessional and inefficient. Having promised us that the goods selected were in stock and available fore immediate delivery we...
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2.4
I liked
  • Product
I didn't like
  • Being lied to
#1138006
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Beware! Don't buy from Kanes. Bought a living room set, which included sofa, loveseat, center table, and tv console. The sales guy misguided me, and sent the wrong center table. I was not able to return it, but rather received a store credit after lots of complaints....
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#1135242
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I purchased a "leather" couch from Kane's Furniture and also purchased the UV3 insurance from Kane's. Within one month, little chips of leather were peeling off all around the couch, even on areas which are not sat on. I contacted Kane's immediately. Kane's sent UV3...
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lbullerman
lbullerman

I purchased a non leather, or bonded sectional which was suppose to be material that looks like leather (because I went through the other problems with leather & bonded). But...

1.0
#1036239
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Bought $2000.00 sofa and love seat. Customer service was horrible and even talked with manager. They knew nothing. Delivery scheduled then all went bad. They charge $119 for delivery and scheduled us for a 7 a.m. delivery time which was not acceptable and we asked for...
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offconsumerpissed
off***sumer***ed

Why was 7 am unacceptable? If it's because you had to be at work, that's cool. I hope it wasn't because you are a precious snowflake.

1.2
#1017393
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Short Review on February 26, 2017

In the class action lawsuit about bonded leather, the only people who are eligible for 100% are those who purchased 2016. If you bought 2015-25% If you bought 2014-15% 2013-12.4% 2012-10% 2011-7% 2010-5% This settlement seems to be favoring Kanes, NOT consumers! You NEED TO OPT OUT BY March 13, or you are AUTOMATICALLY a part of it.
#1014072
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Contact Kanes Furniture

Mailing Address:
Kanes Furniture
5700 70th Ave
Pinellas Park, FL 33781-4238
Phone:
(727) 545-9555
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Kanes Furniture - Don't buy from here. DANGEROUS!
Kanes Furniture - Don't buy from here. DANGEROUS!
Kanes Furniture - Don't buy from here. DANGEROUS!
Kanes Furniture - Don't buy from here. DANGEROUS!
Kanes Furniture - Don't buy from here. DANGEROUS!
Worst experience ever. Still no feedback. So far five month!!! After three weeks, since I bought 'Old World China', I opened door and glass shelf with all stuff dropped on my feet. Reason - unappropriated installation by Kane's employees. They didn't adjustment this...
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1.0
I didn't like
  • Does not stand behind their defective product
  • Bad customer service
  • Quality
#1012240
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