Kanes Furniture - Poor Customer Service
Wonderful in the store, but if there is a problem forget it. No help at all.
I don't remember the brand I purchased at Kanes but the story is identical. The color disappears from use and when I contacted Kanes about their lifetime warranty I was told it only applies to structural issues. Apparently quality can be crap as long as it is put...Read more
I just want to mention and leave a comment about my experience with Kanes Furniture. My wife and I purchased about two years ago two white reclining sofas. A manual one and an electric one. We loved the sofa immediately. It was gorgeous. We were told by the...Read more
About 3 years ago, we purchased a dining room table and 4 "leather" chairs. We're only here 4 months of the year and my husband sits in a wheelchair. Two of these so-called leather chairs are peeling and We find the leather all over the floor. The other 2 chairs are...Read more
How sad. The product is fine and the values are good but the salesman that we had the misfortune to be dealing with was useless. He was unprofessional and inefficient. Having promised us that the goods selected were in stock and available fore immediate delivery we...Read more
Beware! Don't buy from Kanes. Bought a living room set, which included sofa, loveseat, center table, and tv console. The sales guy misguided me, and sent the wrong center table. I was not able to return it, but rather received a store credit after lots of complaints....Read more
I purchased a "leather" couch from Kane's Furniture and also purchased the UV3 insurance from Kane's. Within one month, little chips of leather were peeling off all around the couch, even on areas which are not sat on. I contacted Kane's immediately. Kane's sent UV3...Read more
Bought $2000.00 sofa and love seat. Customer service was horrible and even talked with manager. They knew nothing. Delivery scheduled then all went bad. They charge $119 for delivery and scheduled us for a 7 a.m. delivery time which was not acceptable and we asked for...Read more
Short Review on February 26, 2017
In the class action lawsuit about bonded leather, the only people who are eligible for 100% are those who purchased 2016. If you bought 2015-25% If you bought 2014-15% 2013-12.4% 2012-10% 2011-7% 2010-5% This settlement seems to be favoring Kanes, NOT consumers! You NEED TO OPT OUT BY March 13, or you are AUTOMATICALLY a part of it.
Worst experience ever. Still no feedback. So far five month!!! After three weeks, since I bought 'Old World China', I opened door and glass shelf with all stuff dropped on my feet. Reason - unappropriated installation by Kane's employees. They didn't adjustment this...Read more
I didn't like
- Does not stand behind their defective product
- Bad customer service
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