Purchased a sofa in 2015 and was sold on the faux leather fabric because ours sales rep told us it was proven to hold up better than real leather. We were also told that should there ever be a problem there was a lifetime warranty.
In less than 3 years the fabric started falling apart. It is just my husband and I, no pets, no children and we are senior citizens who are not home several months out of the year. I have spoken to several different people in customer service and they all say it is just normal wear and tear and they dont cover that.
SO DONT BUY FROM KANES BECAUSE THEY ONLY EXPECT THEIR PRODUCTS TO LAST AROUND 3 YEARS NO MATTER WHAT THEY TELL YOU. I will never buy from them again and neither should you.
Product or Service Mentioned: Kanes Furniture Sofa.
Reason of review: Poor customer service.
Monetary Loss: $2000.
Preferred solution: Let the company propose a solution.
Kanes Furniture Cons: Does not stand behind their defective product.